This page provides information on how we use, collect, and share your personal data when you visit Vodafone.com. We understand this is a big responsibility and we work hard to protect your personal data. For more information, please see below our cookie and privacy statement.
To learn more about how Vodafone seeks to respect and protect the right to privacy, including our customers’ lawful rights to hold and express opinions and share information and ideas without interference, please visit our dedicated Privacy centre.
The Privacy and Cookie statements below are specifically in relation to your use of this website (Vodafone.com). Other Vodafone websites and applications are likely to have their own specific policies and we encourage you to check those websites and applications independently.
Last updated: 18 March 2024
In the following privacy policy "we/us" means Vodafone Group Plc; "third party" means someone who is not you or us; and "Vodafone Group" means Vodafone Group Plc and any company or other organisation in which Vodafone Group Plc owns more than 15% of the share capital.
Our registered office is Vodafone House, The Connection Newbury, Berkshire RG14 2FN. We are registered in England under company number 1833679. Vodafone Group Plc is registered with the Information Commissioner's Office (ICO), registration number Z8088474.
Changes to our Privacy Policy:
This Privacy Policy gets updated from time to time; whenever we make a change, we’ll post this on our website and ask you to review your privacy settings next time you come to visit vodafone.com
Personal information we collect about you
The types of information we collect about you when you visit and interact with this site are:
We collect your personal information when you:
How we use your personal information
For example, when you contact us through this site, we’ll use your information to ensure you get the right information and response.
Because of the way this website operates, we may also use information from your browser or browsing activities to personalize the site or route you to relevant information. For example, we may use web-log information, cookies or web beacons in ways that help us maintain some of your site preferences, send you to the right country-specific information or understand how our visitors navigate the site so we can make it better.
You can choose whether or not to allow cookies or web beacons using your browser preferences. To find out more about cookies and your choices, visit the Cookies section of this statement.
How we share your personal information
Some of the services or information you can request on this site may come from other members of our corporate family. Therefore, we may share your information with other companies within Vodafone Group (for example, your local carrier). The laws of the countries where these companies are based may not be the same as those in the EU, but your information will be treated with the same high standard of care wherever it’s processed within the corporate family.
International data transfer
We may need to transfer your information to other Vodafone Group companies (for example, if the information you request is delivered by them) or service providers in countries outside the European Economic Area (EEA). The EEA consists of countries in the European Union, Switzerland, Iceland, Liechtenstein and Norway: they are considered to have equivalent laws when it comes to data protection and privacy. This kind of data transfer may happen if our servers (i.e. where we store data) or our suppliers and service providers are based outside the EEA, or if you use our services and products while visiting countries outside this area.
If Vodafone sends your information to a country that is not in the EEA, we will make sure that your information is properly protected. We will always ensure that there is a proper legal agreement that covers the data transfer. In addition, if the country is not considered to have laws that are equivalent to EU data protection standards then we will implement additional technical security and organisational safeguards such as asking the third party to enter into a legal agreement that reflects those standards.
How long we keep your information for
We’ll store your information for as long as we have to by law. If there’s no legal requirement for us to retain the data, we’ll only store it for as long as we need to.
Keeping your personal information secure
We have specialised security teams who constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.
Communications over the internet (such as emails) aren’t secure unless they’ve been encrypted. Your communications may go through a number of countries before being delivered, as this is the nature of the internet.
We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
We’ll never ask for your secure personal or account information by an unsolicited means of communication. You’re responsible for keeping your personal and account information secure and not sharing it with others.
Our website may provide links to third-party websites. We cannot be responsible for the security and content of such third-party websites. So make sure you read that company’s privacy and cookies policies before using or putting your personal information on their site.
The same applies to any third-party websites or content you connect to using our products and services.
You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook, Twitter and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could use that information.
Social plug-ins and social applications are operated by the social network themselves and are subject to their own terms of use and privacy and cookies policies. You should make sure you’re familiar with these.
Under the law, you have a number of rights that you can exercise free of charge. We have included a summary of these below; if you would like to discuss or exercise any of these, please contact us through the details provided.
If you believe any of the personal data we hold about you is incorrect, you can request we update it.
You have a right to request a copy of the information that we hold about you, and how it has been processed.
In some circumstances, you have the right to receive the personal information about you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit this data to a third party.
In some circumstances, you can request that we temporarily suspend the processing of your data.
In some circumstances, such as where we no longer have a justifiable reason to continue to process your data, you can request we delete it.
If you feel data we hold on you is inaccurate or believe we shouldn’t be processing your data, please contact our Customer Services team to discuss your rights. In certain circumstances you will have the right to ask us to restrict processing.
If you have a complaint, you can contact us on the details provided. We’ll do our best to help but if you’re still unhappy, you can contact the ICO, which is the UK data protection regulator – their details are at www.ico.org.uk.
Our cookie policy
This cookie policy applies for cookies described below which may be placed when you visit different pages on the www.vodafone.com domain for example some may be set when you first visit www.vodafone.com and then additional cookies may be placed when you move around the website to subdomains for example www.vodafone.com/business.
This cookie policy does not apply to subdomains of www.vodafone.com that contain its own cookie policy.
In this cookie policy we explain what cookies are, how we use them and how you can manage them for both our site and other websites you might use.
What are cookies
Cookies usually comprise of unique alphanumeric identifier that sits on your browser. In some cases, we won’t be able to link the information we collect by using a cookie back to you. They can, however, enable us to link that information back to you and your personal information, for example, when you log in, or choose to register for a service, or newsletter. We may also use cookies in order to provide you with personalised adverts based on your browsing behaviour.
If you want to know more about cookies, head to aboutcookies.org. (Please note: This link opens a new window or browser tab).
How we use cookies
We use cookies to make our website work, or work more efficiently. We also use cookies to track what you've done on the site so we can understand what you like and use or don't like and don't use to provide a more enjoyable, customised service and experience, as well as to help us develop and deliver better content, products and services tailored to our customers' interests and needs.
Our cookies don't hold personal information such as your name. They simply let us find information once you're logged in or help link your browsing information to you and your personal information when you choose to register for a service, white paper or newsletter.
To do this we sometimes use persistent cookies. We take looking after your personal information seriously – we're always monitoring and improving how we protect it.
We've put our cookies into the following categories, to make it easier for you to understand why we need them:
| Where it appears | What it’s called | What it’s used for | Type | Duration |
| vodafone.com | _vapi | Cookie that contains a session identifier used to authenticate the use and deliver different APIs | 1 | 0 Days |
| vodafone.com | OptanonAlertBoxClosed | This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one year lifespan and contains no personal information. | 1 | 1 Years |
| vodafone.com | OptanonConsent | This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor. | 1 | 1 Years |
| vodafone.com | s_sq | Adobe Site Catalyst cookie, stores information about the previous link clicked within the site | 2 | 0 Days |
| vodafone.com | s_cc | Adobe Site Catalyst cookie, determines whether cookies are enabled in the browser | 2 | 0 Days |
| vodafone.com | utag_main | This cookie name is associated with the Tealium data platform and is used for web analytics. | 2 | 1 Years |
| vodafone.com | ELOQUA | Eloqua Business Marketing platform - this cookie collects and transfers contact info from webforms to internal databases. | 3 | 1 Years |
| vodafone.com | _gcl_au | Used by Google AdSense for experimenting with advertisement efficiency across websites using their services | 4 | 2 Months |
| vodafone.com | AMCV_ | This is a pattern type cookie name associated with Adobe Marketing Cloud. It stores a unique visitor identifier, and uses an organisation identifier to allow a company to track users across their domains and services. | 4 | 2 Years |
| vodafone.com | AMCVS_ | This is a pattern type cookie name associated with Adobe Marketing Cloud. It stores a unique visitor identifier, and uses an organisation identifier. | 4 | 0 Days |
| vodafone.com | _fbp | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers | 4 | 3 Months |
| vodafone.com | s_ecid | This cookie is associated with the Adobe Audience Manager ID (DMP). This cookie sets a unique ID for the visitor, that allows third party advertisers to target the visitor with relevant advertisements. This pairing service is provided by third party advertisement hubs, which allows real-time bidding for advertisers. | 4 | 2 Years |
| vodafone.com | _pk_id. | This cookie name is associated with the Piwik open source web analytics platform. It is used to help website owners track visitor behaviour and measure site performance. It is a pattern type cookie, where the prefix _pk_id is followed by a short series of numbers and letters, which is believed to be a reference code for the domain setting the cookie. | 2 | 1 Years |
| vodafone.com | _pk_ses. | This cookie name is associated with the Piwik open source web analytics platform. It is used to help website owners track visitor behaviour and measure site performance. It is a pattern type cookie, where the prefix _pk_ses is followed by a short series of numbers and letters, which is believed to be a reference code for the domain setting the cookie. | 2 | 0 Days |
Third party cookies
Third party cookies originate from a domain that’s different to the website being visited. For example, when you visit our website, we may link to another company's website – like our Facebook or Twitter account, or a video from our YouTube page.
So, when you 'Like' or 'Tweet' an item from our website, these sites may sometimes put cookies on your computer. We don't control how they use their cookies, so we suggest you check their website to see how they're using them and how you can manage them.
Affiliates of the Vodafone Group with a different domain name may also place cookies on our website, to show you adverts or pages of other Vodafone Group companies that may be of interest to you. Details of these affiliates – and how to opt-out – are included in the table.
Third parties that may put cookies on our website are
| Host | Cookie Name | Description | Duration | Category |
| linkedin.com | li_sugr | This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile, or agreed to their terms and conditions. For this reason it is classified as a primarily tracking/targeting domain. | 2 Months | 4 |
| linkedin.com | li_sugr | This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile, or agreed to their terms and conditions. For this reason it is classified as a primarily tracking/targeting domain. | 2 Months | 4 |
| www.youtube.com | TESTCOOKIESENABLED | YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. | 0 Days | 4 |
| linkedin.com | li_gc | This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile, or agreed to their terms and conditions. For this reason it is classified as a primarily tracking/targeting domain. | 1 Years | 4 |
| linkedin.com | li_gc | This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile, or agreed to their terms and conditions. For this reason it is classified as a primarily tracking/targeting domain. | 1 Years | 4 |
| youtube.com | VISITOR_PRIVACY_METADATA | YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. | 5 Months | 4 |
| spotify.com | sp_landing | This domain is owned by Spotify, a USA based music streaming service. Spotify provides a number of tools to embed into websites, which enable the tracking of users and non-users across domains. | 1 Days | 4 |
| youtube.com | VISITOR_INFO1_LIVE | This cookie is used as a unique identifier to track viewing of videos | 6 Months | 4 |
| linkedin.com | bcookie | This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile, or agreed to their terms and conditions. For this reason it is classified as a primarily tracking/targeting domain. | 1 Years | 4 |
| linkedin.com | bcookie | This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile, or agreed to their terms and conditions. For this reason it is classified as a primarily tracking/targeting domain. | 1 Years | 4 |
| linkedin.com | lidc | This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile, or agreed to their terms and conditions. For this reason it is classified as a primarily tracking/targeting domain. | 1 Days | 4 |
| linkedin.com | lidc | This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile, or agreed to their terms and conditions. For this reason it is classified as a primarily tracking/targeting domain. | 1 Days | 4 |
| www.facebook.com | This domain is owned by Facebook, which is the world's largest social networking service. As a third party host provider, it mostly collects data on the interests of users via widgets such as the 'Like' button found on many websites. This is used to serve targeted advertising to its users when logged into its services. In 2014 it also started serving up behaviourally targeted advertising on other websites, similar to most dedicated online marketing companies. | 0 Days | 4 | |
| www.linkedin.com | bscookie | This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile, or agreed to their terms and conditions. For this reason it is classified as a primarily tracking/targeting domain. | 1 Years | 4 |
| www.linkedin.com | bscookie | This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile, or agreed to their terms and conditions. For this reason it is classified as a primarily tracking/targeting domain. | 1 Years | 4 |
| linkedin.com | UserMatchHistory | This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile, or agreed to their terms and conditions. For this reason it is classified as a primarily tracking/targeting domain. | 1 Months | 4 |
| linkedin.com | UserMatchHistory | This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile, or agreed to their terms and conditions. For this reason it is classified as a primarily tracking/targeting domain. | 1 Months | 4 |
| youtube.com | YSC | YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. | 0 Days | 4 |
| demdex.net | demdex | This cookie helps Adobe Audience Manger perform basic functions such as visitor identification, ID synchronization, segmentation, modeling, reporting, etc. | 6 Months | 4 |
| linkedin.com | AnalyticsSyncHistory | This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile, or agreed to their terms and conditions. For this reason it is classified as a primarily tracking/targeting domain. | 1 Months | 4 |
| linkedin.com | AnalyticsSyncHistory | This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile, or agreed to their terms and conditions. For this reason it is classified as a primarily tracking/targeting domain. | 1 Months | 4 |
| spotify.com | sp_t | This domain is owned by Spotify, a USA based music streaming service. Spotify provides a number of tools to embed into websites, which enable the tracking of users and non-users across domains. | 2 Months | 4 |
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